Returns
Returns & Exchanges
According to the Swedish Distance Contracts Act you have the right to return fault-free ordered goods without providing a reason, however no later than 14 days from the time of collecting the consignment.
Goods returned must be unused and undamaged, with all labels and any original packaging remaining. As the customer you are responsible for ensuring that the goods are not damaged or lost when you return them to us.
You must pay return postage yourself in the case of cancellation or exchange. Returns may not take place COD. Boob Design AB will not refund any shipping charges additional to the original order. However, we will cover the shipping charges for replacement good(s) for one exchange. Items purchased in a clearance sale can be exchanged, but not refunded. Briefs and swimwear are classified as hygiene products and cannot be exchanged or refunded.
It usually takes around two weeks from the time goods are returned to us for any repayment to be made.
Returns
Return the goods together with a completed return form. The return form can be downloaded from our webshop. Note which goods the return concerns and put a cross next to "Refund" It is OK to use the shipping bag the goods were delivered in. Once we have received and approved the return we confirm repayment via email. Return should be sent to the address below.
Items purchased in a clearance sale can be exchanged, but not refunded.
Exchanges
Return the goods together with a completed return form. The return form can be downloaded from our webshop. Note which goods the return concerns and put a cross next to "Exchange for". Clearly state on the return form the goods and size you wish to exchange to. Please also provide a second choice for the exchange if possible, in case your first preference is out of stock. It is OK to use the shipping bag the goods were delivered in. We will confirm by email when we have received the return and inform you regarding exchange goods and any repayments etc.
Returns/exchanges to be sent to:
Boob Design
c/o Texpress Logistik
Kryptongatan 14
431 53 Mölndal
SWEDEN
Claims
We guarantee that the goods you receive are fault-free when shipped. Should you receive damaged goods, contact us as soon as possible, but no later than 14 days from collection of the consignment, and provide a detailed description of the fault. The faulty goods must be in an unused condition. Return the goods together with a completed return form, stating clearly that it is a warranty claim. The return form can be downloaded from our webshop. Once we have received the goods and approved the claim we will send your replacement goods if they are in stock and refund your shipping costs. If the goods are not in stock we will return any payment for the goods and refund your shipping costs. In case of dispute, and where the purchaser is a private individual, we refer to ARN (The Swedish National Board for Consumer Complaints). We follow their recommendations. The Swedish Consumer Rights Act applies to purchases from us. For further information, visit www.konsumentverket.se. For further information within the EU, visit www.konsumenteuropa.se.
Here you will find a printer friendly version of our return form.
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